Returns Policy
Riki Bookshop Returns Policy
At Riki Bookshop, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’ve made returning items simple and customer-friendly.
1. Eligibility for Returns
You may return items within 7 business days from the date of pickup, provided the item is:
– In its original packaging, complete and unused
– In the same condition as received, with tags and seals intact
– Accompanied by proof of purchase (order number or receipt)
Accepted return reasons include:
– Wrong item received
– Defective, damaged, or faulty on arrival
– Does not match the product description
Returns initiated after 7 business days, or for reasons like change of mind or used/damaged products, may not be accepted.
2. How to Return
1. Email us at damages@rikibookshop.co.ke with your order details and reason for return. You can also call or WhatsApp us on +254 793 923 380
2. We’ll send you a Return Authorisation (RA) number within 1 business day.
3. Pack the item securely with RA clearly on the package.
4. Return the package via your preferred courier within 3 business days of receiving the RA.
You’re responsible for return shipping unless the item is damaged, incorrect, or faulty.
3. Refunds & Exchanges
Once we receive and inspect your return:
– Defective/Wrong Items: Full refund (including original shipping) or exchange.
– Matches Description but Unsuitable: Refund for the product only, minus original shipping.
Refunds are processed within 10 business days, using the same payment method.
4. Exceptions & Exclusions
Certain items may not qualify for returns:
– Books with broken packaging, missing inserts, or visibly used
– Customized or personalized items
– Clearance or deeply discounted items
We also reserve the right to refuse a return if the product doesn’t meet these policy conditions.
5. Damaged & Faulty Items on Delivery
If an item arrives damaged:
– Do not sign the delivery receipt as complete.
– Take photos of the damage and packaging.
– Notify us within 24 hours at damages@rikibookshop.co.ke or call us at +254 793 923 380.
We’ll arrange a prompt replacement, pick-up, or full refund depending on your preference.
6. Contact Us
For any returns questions, reach out via:
– Email: damages@rikibookshop.co.ke
– Phone: Call or WhatsApp +254 793 923 380
– Customer Service Hours: Mon–Sunday, 24hrs
7. Summary Table
| Case | Return Window | Shipping Cost | Refund Timeline |
| Defect / Wrong Item | 7 business days | Covered by Riki | Processed within 10 business days |
| Doesn’t Match Description | 7 business days | Customer pays | Product cost refunded |
| Change of Mind* | 7 calendar days | Customer pays | Subject to eligibility |
| Â Used / Customized / Clearance | Â Not accepted | Â N/A | Â N/A |
*If eligible, returns accepted only if item remains unused and in original packaging.
